Frequently asked questions

Absolutely. If the vehicle you want is not currently available on our lot, our team can help you explore incoming vehicle options and review what may be available to reserve.

If you find an incoming vehicle you’re interested in, contact us to confirm availability, reservation steps, and any required deposit. Our team will guide you through the process and answer your questions along the way.

Yes. Our online financing application makes it easy to get started before you visit. Applying ahead of time can help you understand your budget, save time at the dealership, and move through the buying process more efficiently once you find the right vehicle.

Your privacy is important to us. Our online application is designed to help protect your personal and financial information throughout the process.

If you’re not approved right away, our finance team can work with you to explore available options. We’re here to help you find a solution that fits your financial situation whenever possible.

Yes. We regularly offer special offers and incentives on select vehicles. Offers may come from General Motors (GM) or directly from our dealership, and availability can vary by model, trim, and eligibility.

Not every offer applies to every vehicle, so please review the specific terms or contact our sales team for help.

The ability to combine offers depends on the specific terms and conditions set by GM or our dealership. Please review the offer details carefully or contact our sales team for help understanding which incentives may apply.

To take advantage of current offers, contact our sales team through our website or visit our dealership. We’ll be happy to help you review available options and find a vehicle that fits your needs.

Yes. Our finance department can review extended warranty and service contract options that may help protect your vehicle beyond the standard manufacturer’s warranty. Coverage can vary, so please contact our finance department for details, availability, and quote information.

Extended warranty coverage typically begins after the new vehicle warranty from GM ends, but terms can vary. Our finance team can review the details with you and explain when coverage would begin for your specific plan.

Yes. Extended warranty options may be available for used vehicles. Our finance department can provide more details and help you review coverage options based on your vehicle and situation.

Eligibility can vary by vehicle and coverage plan. Whether you’re purchasing a vehicle or looking to add coverage to your current one, our finance team can help you explore your options.

The right service schedule depends on your vehicle’s age, mileage, driving habits, and manufacturer recommendations. Routine maintenance may include oil changes, tire rotations, inspections, and other services to help keep your vehicle running smoothly. Always refer to your owner’s manual for specific guidance, or schedule a service appointment with our team for help.

Yes. Duke Chevrolet GMC offers a wide selection of tires for different vehicle types, along with professional installation. Our service team can help with tire rotations, balancing, alignment checks, and other tire services to support safety, performance, and long-term wear.

Yes. The Duke Collision Center is equipped to help repair your vehicle after an accident. Our trained technicians can assist with a wide range of repairs and work to help return your vehicle to its pre-accident condition.

Yes. We offer towing services and can help bring your vehicle to your preferred location. Contact our team, and we can help arrange the next steps.

We understand how inconvenient repairs can be. Transportation options may be available to help keep you moving while your vehicle is being repaired. Please contact our team for availability and details.

Yes. Our team can work directly with your insurance company to help streamline the repair process and assist with insurance claim coordination.

Repair timelines can vary based on the extent of damage, parts availability, and insurance approval when applicable. Our team will keep you updated throughout the process and work to complete repairs as efficiently as possible without compromising quality.

Yes. Our service center can assist with service and repair for a variety of vehicles using approved parts and repair techniques. Contact us or schedule a visit to see how we can help with your vehicle’s needs.

A check engine light means your vehicle should be inspected by a trained technician. Watch for warning lights, unusual noises, decreased performance, or changes in fuel efficiency. If you notice any of these signs, schedule service as soon as possible so our team can diagnose the issue and recommend next steps.

Yes. We offer towing services and can help bring your vehicle to your preferred location or to our service department. Contact us by phone or use our online booking system to schedule an appointment. Our team is ready to assist with your repair needs.

If your vehicle has an open recall, GM or Duke Chevrolet GMC may contact you directly. Once you confirm an open recall, contact Duke Chevrolet GMC to schedule a repair appointment.

Duke Chevrolet GMC is equipped to handle GM recall repairs, and eligible recall repairs are typically completed at no cost to you. If you have questions, contact our service team.

Yes. Our after-hours drop box is located to the right of the Service Bay doors. You’ll see a metal box with envelopes inside. Fill out the envelope, place your keys inside, and put it in the drop box.